The RADAR Solutions Group has Planning, Design, Implementation
and Operational improvement competencies to assist organizations
build or improve Service Desks and Call Centres. In the outsourcing
market place RADAR Solutions Group provides value-added services in outsourcing engagements.
RADAR Solutions Group also provides Assessment and Improvement consulting services aimed toward helping customers improve their service organizations. This service offers evaluations of clients existing service delivery operations and provides
recommendations for improvements based on the HDI (formerly Help Desk Institute) Support Centre Certification (SCC) Maturity Model. RADAR is also an HDI Authorized Training Partner delivering the full HDI certification training calendar. As well RADAR is the HDI SCC Auditor for Canada.
RADAR is an HDI Authorized Training Partner delivering the full HDI certification training calendar including:
Customer Service Representative (CSR)
Support Center Analyst (SCA)
Desktop Support Technician (DST)
Support Center Team Lead (SCTL)
Support Center Manager (SCM)
Knowledge Centred Support (KCS) Knowledge Management standards
RADAR Solutions Group has developed training seminars for Help
Desk and customer service personnel. To date, RADAR Solutions
Group delivers three highly acclaimed soft skills training
1. Quality Customer Support - teaches the skills required to
address the six classic customer types.
2. Quality Troubleshooting Techniques - teaches a process
approach to solving problems.
3. Making Light of Stress - a half day seminar that addresses
the every day stresses we all experience in a very unique way.
Participants in this popular seminar come away with a definitive
plan for addressing their personal stress.
RADAR Solutions Group is also developing management training
seminars as part of the "Quest For Knowledge" series. Subjects
in this series will include:
- Service Level Management
- Employee Performance Management - Managing for Results
- Planning Service Centre Metrics
RADAR Solutions Group Inc. Company Business Activity