| RADAR SOLUTIONS GROUP INC. Company Profile | |||
|---|---|---|---|
| Company Name | RADAR Solutions Group Inc. | ||
| Establishment Number | 234567013806 | ||
| Website | Visit RADAR Solutions Group Inc. Website | ||
| Phone | 613-271-8075 | ||
| Established Year | - | ||
| Province | Ontario | ||
| Address | 1 McLaughlin Cres. KANATA,Ontario K2L 2P9 |
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| Business Activity | Services | ||
| Conatct Person | Ray Marchand (President) | ||
| Phone Number | 613-271-8075 | ||
| Fax Number | 613-599-6727 | ||
| Country of Ownership | Canada | ||
| RADAR Solutions Group Inc. Company Services | |
|---|---|
| Service | Service Description |
| IT Services Consulting | The RADAR Solutions Group has Planning, Design, Implementation and Operational improvement competencies to assist organizations build or improve Service Desks and Call Centres. In the outsourcing market place RADAR Solutions Group provides value-added services in outsourcing engagements. RADAR Solutions Group also provides Assessment and Improvement consulting services aimed toward helping customers improve their service organizations. This service offers evaluations of clients existing service delivery operations and provides recommendations for improvements based on the HDI (formerly Help Desk Institute) Support Centre Certification (SCC) Maturity Model. RADAR is also an HDI Authorized Training Partner delivering the full HDI certification training calendar. As well RADAR is the HDI SCC Auditor for Canada. |
| Training | RADAR is an HDI Authorized Training Partner delivering the full HDI certification training calendar including: Customer Service Representative (CSR) Support Center Analyst (SCA) Desktop Support Technician (DST) Support Center Team Lead (SCTL) Support Center Manager (SCM) Knowledge Centred Support (KCS) Knowledge Management standards RADAR Solutions Group has developed training seminars for Help Desk and customer service personnel. To date, RADAR Solutions Group delivers three highly acclaimed soft skills training courses. 1. Quality Customer Support - teaches the skills required to address the six classic customer types. 2. Quality Troubleshooting Techniques - teaches a process approach to solving problems. 3. Making Light of Stress - a half day seminar that addresses the every day stresses we all experience in a very unique way. Participants in this popular seminar come away with a definitive plan for addressing their personal stress. RADAR Solutions Group is also developing management training seminars as part of the "Quest For Knowledge" series. Subjects in this series will include: - Service Level Management - Employee Performance Management - Managing for Results - Planning Service Centre Metrics |
| RADAR Solutions Group Inc. Company Business Activity | |
|---|---|
| Activity ID | Activity |
| 611420 | Computer Training |
| 541612 | Human Resources Consulting Services |
| 541619 | Other Management Consulting Services |
| 611430 | Professional and Management Development Training |
| 611690 | All Other Schools and Instruction |
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